Shipping and Return

Domestic Shipping Policy

Shipment processing time

All orders are processed within 3 working days.

Shipping rates and estimated delivery time

The shipping charges will be calculated and displayed at checkout according to the selected delivery partner. Estimated delivery time is within 3 days from the purchase date for orders within Malaysia and a maximum of 2 weeks for overseas orders.

Customs, duties, and taxes

One Company Closer is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

One Company Closer is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the delivery partner or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

International Shipping Policy

Worldwide shipping availability is dependent on the selected delivery partner coverage.

Return Policy

Return request is only accepted for products received with defects. Send us a photo of the defective product via email at support-occ@onecompanycloser.com. We will verify your request and respond to you within 3 working days with details for the product return and exchange.

For more information, email support at support-occ@onecompanycloser.com or contact us at +60 3 7625 95 77